due to the nature of our products, we do not accept returns unless required by law. in the event that a return is legally required, the following conditions must be met:

. the product must be unopened, unused, and in its original, resellable condition.

. returns must be initiated within 14 days of receiving the order.

please contact our customer support team at info@ombrewater.com before initiating any returns to ensure it complies with our policy.

Important Note:

. shipping costs for eligible returns will not be covered by us unless the return is due to a mistake or defect in the product.
.refunds will only be processed once the returned product has been inspected and approved.

thank you for choosing our black water products. We strive to provide the ighest quality and exceptional service. If you have any questions or concerns, feel free to reach out to our support team.